PICO Manufacturing Sales Corporation - New York, New York

M C

Having purchased a Flannel Pajama Set at Walmart I was disheartened to discover that it tore just after one wash. So I reached out to Pico & they agreed to provide a replacement, even when Walmart had already taken the product back with it's 90 day return policy. After a few hiccups, the Flannel Pajama Set did arrive yesterday & I'm thankful to Donna, Kendra, Marty & the entire Team for their excellence in Customer Service. I've always loved Hanes as a brand & for now, I'm satisfied but I wish the product quality improves (material & stitching) a bit further.

MePC68

UPDATE FROM OVER 2 DAYS AG0: I rec'd a substitute item per the "HANES" Satisfaction Guarantee: via [PICO MFG SALES CORP] on Jan 11, 2019. An old American proverb: "The squeaky wheel gets the oil". And, thank you for the timely replacement!

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Original Review: from two days ago!

I rec'd a 'WOVEN FLANNEL PJ Set': appearing like it was made by "Hanes", as a ?gift! I wore it 1x and it's coming apart at the seams! It seems, most of today's apparels are being cheaply made! IMO, Any/ALL manufacturer(s) should use Hemp: As, an alternative fiber! By doing so, the products produced, would last longer! Which would keep a company's BRAND, in this case, it would be "HANES" in good standing with its loyal customers!

Isaac Moore

I order one of two of their products through Amazon. One item had a manufacturer defect. PICO went above and beyond to correct the mistake. Quick and clear communication. AMAZING customer service!